Refund Policy
If something is wrong with your order, we will make it right. Here is exactly how.
Last updated October 14, 2026
Physical merch
- Changed your mind: email us within 14 days of delivery. Unworn, unused items in original condition can be returned for a refund of the item price. You cover return shipping.
- Damaged, defective, or wrong item: email us within 30 days with a photo. We will replace it or refund you in full, including original shipping, and pay for return shipping if we ask for the item back.
- Never arrived: tell us if your order has not shown up and we will track it, re-ship it, or refund you.
Digital products
Because digital files cannot be returned, they are generally non-refundable once downloaded. If a file is corrupt, not as described, or you were charged twice, email us within 14 days and we will fix it or refund you.
Sessions, recording, and bookings
Cancellations and deposits are set out in the written agreement for your booking. Unless that agreement says otherwise, a deposit is refundable if you cancel at least 7 days before the date, and work already delivered is not refundable.
How refunds are paid
Refunds go back to the original payment method within 10 business days of us approving them. We will confirm by email when it is sent.
How to ask
Email t21jakes@gmail.com with your name and what you ordered. No forms, no runaround, no restocking fees.